TERMS AND CONDITIONS
All the rates are expressed in Euros and are subject to change with out notice. The rate of the tours and programs are per person upon a double occupation basis, unless different conditions are specified. The rates expressed on the hotels lists are per room.
PROGRAMS
All the programs are carefully planned, however, due to operational reasons, it may be necessary to change the order of the different activities or the route specified in the itinerary. These changes are not usual to happen, nonetheless, the itinerary should be considered as a basic guide of the program.
TICKETS
Flight, Bus, Train tickets prices go according to availability and can be changed without previous notice until they have been issued. When lost the flight, Bus, Train tickets cannot be refunded and they go under restrictions imposed by each company.
ABOUT THE TOURS
Cancels and Refunds - All cancels and refunds have to be send to us as document which must include the most important information, so that they can be addressed immediately.
If a cancel is received within 30 days before the arrival in Peru, Bolivia or Chile, the beginning of the service, the total payment will be refunded.
This does not include the administrative expenses.
If a cancel is received within 29 to 15 days before the arrival in Peru, Bolivia or Chile, the refund will suffer a penalty of the 50% of the contracted price.
NO refund will be given if the cancel is received within 14 days before the arrival in Peru, Bolivia or Chile. If there is a last-minute purchase of a tour, and it is afterwards cancelled, it will NOT be refunded.
The no presence of (a) passenger(s) will give place to the total loss of the service and NO refund will be given.
Likewise, if the services are cancelled during the tour for your self, we will not refund the money. When the services might be interrupted or even cancelled due to weather conditions acts of God, or disturbances. These are out of the control of the hotels, airlines, Bus company, service suppliers, Royal Trips We will not refund the money, will be given as a result of them since such interruptions and cancels escape of our control.
RESPONSABILITY
In all the arrangements of travel, Royal Trips acts on behalf of its clients organizing on their names, the means of transport, accommodation, and other requested tourist services. we do not take any responsibility in case of accidents, delays or interferences to the tour, which are out of our reach; especially regarding programs and schedules. This shall be considered of great importance.
In the same way, our company does not take any responsibility due to illnesses, physical or mental impediments which may disturb the health or integrity of the passenger(s) or others during the tour or when our services are being provided. In the light of this, our company will not recognize any claim or refund due to the concepts mentioned above. This includes the cases which in normal conditions do not show any problem.
Thus, we require to be informed, before our services are hired, of any restrictions mentioned above in order to make the suitable decisions to ensure the quality of our services.
ADITIONALS TERMINES
INKA TRAIL PROGRAM CANCELLATION
- If a cancellation is made 90 days before the beginning the trekking route, the penalty will be 20% of the total amount.
- If a cancellation is made between 89 to 40 days before the beginning the trekking route, the penalty will be 85% of the total amount.
- If a cancellation is made 39 days before, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
- If during the trekking route the passenger abandons the excursion as own decision, we will NOT reimbursement will be made and no claim will be accepted.
CHOQUEQUIRAO, AUSANGATE AND SALCANTAY TREKKING ROUTES CANCELLATION
- If a cancellation is made 30 days or more before the beginning of the trekking route, the penalty will be 10% of the total amount.
- If a cancellation is made 15 days or more before the beginning of the trekking route, the penalty will be 20% of the total amount.
- If a cancellation is made 14 days before, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
If during the trekking route the passenger abandons the excursion as own decision, we will NOT reimbursement will be made and no claim will be accepted.